If you?re normal, the biggest opportunity your team faces is trusting each other even more. Until they can say anything to each other, and everybody can listen open-mindedly and never ever take offense ? until you build your team up to that level, they will perform below their potential. The most common obstacle is that the trust-building cycle of setting an expectation, and then meeting it, gets broken at the beginning because they never communicate clearly enough to set truly clear expectations. Worse, most people see the pattern and mis-identify it as being a performance problem. It?s not. The Unreliable Co-Worker Consider the experience of Pat the Performer, and her co-worker Late Nate. Pat complained that Nate always arrived to work, well, late. Every single day. Nate also got back from lunch late, every day. Some days it was 5 minutes. Some days it was 15 minutes. Pat brought this [...]
Thursday, May 31, 2012
Cox Business Consulting | Build Trust by Setting Expectations
on Tuesday, May 29, 2012
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